Introduction
At YNTHOREXIA, we are committed to providing you with the best possible experience. We understand that sometimes things don't go as planned, and we want to make sure that you have clarity on our refund policy.
Eligibility for Refunds
To initiate a refund, the following conditions must be met:
- The request must be made within 30 days of the purchase date.
- The product must be in the same condition that you received it.
- A valid receipt or proof of purchase from YNTHOREXIA is required.
Non-refundable Items
Unfortunately, some items are non-refundable. These include:
- Gift cards
- Downloadable software products
- Personalized items
How to Request a Refund
If you meet the refund eligibility criteria, follow these steps:
- Contact our customer service team at [email protected] to initiate the refund process.
- Provide your order number and the reason for the refund request.
- Ship the item back to us, if applicable, using the instructions provided by our team.
Refund Processing
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund, please contact us at [email protected].